Accor launches new luggage service with Alltheway

Hotel giant Accor is teaming up with French baggage specialist Alltheway to transport guests’ luggage directly from their hotel to the airport.

Accor said it would allow guests to check in their bags at four properties in Paris using the Alltheway platform. The luggage is collected from the hotel and taken to the airport where it will be loaded on to the aircraft by the airline with guests picking their bags up at their final destination.

This service is now available between four Accor properties and Paris Charles de Gaulle airport: Novotel Paris Centre Tour Eiffel, Mercure Paris Montparnasse Pasteur, Novotel Paris Est and Pullman Paris Centre Bercy.

Alltheway kiosks can also be used at four event venues, operated by ViParis, in the French capital: Parc des Expositions Villepinte, Le Bourget, Paris Expo Porte de Versailles and Palais des Congrès.

The security system for transferring the bags has been approved by DGAC, France’s civil aviation agency, and travellers can track their bags’ progress using the Alltheway app.

Damien Perrot, Accor’s global chief design, technical services and innovation officer, said: “We are very pleased to successfully implement this new service with Alltheway. It is based on trials conducted in recent months by Accor, Alltheway and various partners.

“The group wants to continue working with innovative companies in order to offer its customers a genuine hospitality ecosystem.”

Alltheway was created in 2022 and has so far raised €1 million in seed funding, including investment from Accor, which will also support the startup’s efforts to launch services internationally in late 2024.

Accor plans to offer the baggage service during major events being held in France, including the Rugby World Cup in September and next year’s Paris Olympics.

source: BTN Europe