Hotel occupancy in Singapore surge with guests in isolation, displaced Malaysian workers

Hotels in Singapore that have been designated as facilities to house citizens on stay-home notice (SHN) are keeping hospitality alive for the new demographic of guests, as well as ramping up precautionary measures and operational procedures to tackle the sudden spike in occupancy.

The designated properties – including names like Pan Pacific Singapore, Parkroyal Collection Pickering, Royal Plaza on Scotts, Six Senses, Shangri-la Rasa Sentosa Resort and Spa, Conrad Centennial Singapore and Village Hotel – have had to pivot from coping with zero demand to a hive of activity after the Singapore government blocked out more than 7,500 rooms for periods upward of one month.

The Singapore-based hospitality group has gone the extra mile to cater to the needs of this unique guest profile. For instance, it has designated a separate queue system for elderly and mobility-impaired guests, placed staff on standby to assist with purchasing and delivering any requested necessities, as well as deployed an “e-Buddy” system where crew are trained to check in on all guests daily via phone.

RedDoorz announced that as part of its Red Heroes initiative, it is working closely with Singapore’s Ministry of Manpower to provide accommodations for foreign workers serving their SHN and affected Malaysian employees. It is currently exploring alternative support, including the supply of rooms for frontline healthcare professionals.

MMP